At Dazixo, your satisfaction is our top priority. Here’s a clear overview of our return and refund procedures:
Digital Keys: Once a digital key has been activated, it is non-returnable and non-refundable, except if it’s faulty. In such cases, we’ll either replace it or issue a refund.
Lifetime Guarantee: We offer a 365 days Guarantee for any malfunctions or damage caused by the manufacturer. If you experience issues, reach out to us, and we’ll help resolve them.
Issues with Product Codes: Should you encounter any problems with your product code, contact us with a detailed description and screenshots. Please note, resolving these issues may take a few days as we coordinate with our suppliers.
Faulty Activation Codes: If we verify that your activation code is faulty, you can choose between a replacement or a full refund. We ensure you either get a working code or your money back.
Non-Returnable Codes: Once a game or software code is delivered and activated, it’s non-returnable and non-refundable. If issues arise post-activation, we’ll assist as best as we can. For technical issues with the software, please contact the manufacturer directly.
Order Cancellation: We reserve the right to cancel any orders we suspect to be fraudulent or suspicious, providing a full refund in such cases.
Order Modifications: If you need to cancel an order before it’s processed, contact us. There may be a small fee from the payment provider for cancellations due to a change of mind or ordering error. We’re here to help rectify any mistakes.
Activated Codes: Once a code has been received and activated, the order cannot be canceled as the code is permanently linked to your account.
Product Enjoyment: We do not offer refunds based on personal preference once the code is activated and linked to your account.
Pre-Ordered Products: Refunds for pre-ordered items are processed only before the code is sent to you, to prevent pre-order fraud.
Payment Card Refunds: If a refund is issued for reasons not related to our error, such as a general order cancellation, we will cover the cancellation fees.
If you have questions or need further assistance, our support team at dazixo.com is ready to help!